You should see a Steam Support section asking, “What do you need help with?”.In the top left corner of the window, find and click the “Help” button.Open Steam on your PC and log into your account.Use whichever method is more convenient for you. You can do this from either your browser or your Steam client. Now that you know about Steam’s refund policy, here’s a step-by-step guide on requesting a refund. If you believe you should receive a refund for a game you have purchased, here’s how to secure one on Steam. It’s fair to say that Steam’s policy is quite generous. Many Steam users received refunds for the game, despite having played it for more than two hours, given the number of issues. For example, Cyberpunk 2077 had severe and well-documented technical issues upon its release. Steam has often displayed an understanding of events and circumstances that are “outside” their official policy. Valve isn’t responsible for any in-game refund requests in titles that aren’t developed by themselves. However, if third-party developers made the game, that developer would have to manually enable refunds of in-game items. Valve will refund any in-game items you purchase within 48 hours if they developed the game. You haven’t traded or sold the purchased item to another account in-game.You haven’t consumed or modified the purchased item.Refunding in-game purchases are possible if: If the pre-purchased game is released and you play it, the two-week and two-hour rules apply.If you have pre-paid for a title that is due to release in the future, you can request a refund at any time before the game releases.Rules for refunding a pre-purchased title: You haven’t played the game on Steam for a total of more than two hours.Are requesting a refund within two weeks of your purchase. Requesting a refund on Steam is simple, but there are several things you should know before attempting to get your money back. Steam will obviously see that the play time for the game is less than two hours, so will initiate the refund, which is what's causing the developer to struggle to continue in the industry.Rules For Requesting A Game Refund On Steam Given that Emika Games' Summer of '58 is a survival horror title with a very short playthrough time, around ninety minutes on average, this means players can play the entirety of the game and then ask for a refund. RELATED: Steam Won't Count Download Hours for Microsoft Flight Simulator Refundsįrom a consumer perspective, the refund is a good idea, but it assumes that all games are likely to last longer than the two-hour threshold implemented by Steam. The issue comes down to the fact that customers can ask for refunds, no questions asked, on any game that they've had for less than two weeks, and that they've clocked no more than two hours on. Releasing a short statement on its Twitter page yesterday, Emika Games, the creator of the indie horror game Summer of '58, as well as others, has said that the Steam refund policy has ruined the studio's chance of making any games in the future. However, one indie developer has had so much trouble with it, it's having to quit indefinitely. A few years ago, a refund policy was introduced which, on the surface, sounded like a good idea. While the company is currently busy promoting its upcoming handheld Steam Deck device, life is still continuing on in its gaming platform. There's no doubt that Valve's Steam platform helped to shift gaming into the digital age by allowing PC gamers to download straight onto their computers, rather than purchase from a physical store.
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